For example, api/now/table/incident, The unique identifier assigned in ServiceNow to the application used to represent Intune. Enter the max time for which the access token remains valid in seconds. Slack channels make it easy to reference notes and comments posted to the Incident, ensuring that everyone has the vital information they need to resolve the issue. Why am I receiving account lock out alerts? By default, LogicMonitor will pre-populate four different HTTP requests, one for each of: For each request, you can select which alert statuses trigger the HTTP request. Like other tickets, Universal Requests appear under My Requests. Get in-depth insights and proactively monitor and troubleshoot a wide spectrum of enterprise applications and SaaS services. What makes our collaborative approach so different to everyone else? PM Cloud must be added as an OAuth client in ServiceNow. Build a custom form with any ServiceNow field to capture a ServiceNow Incident in Slack, Send specific users messages in Slack when an incident is created from a workflow, Leverage steps from other apps to trigger a ServiceNow Incident in response to an event in Slack, Bringing the integrations you use every day into Slack keeps your team coordinated and working faster. There will be a Transfer button on the Primary Tickets form, thisallows departments to transfer the URs primary ticket to another, e.g. Facilitate a common view of IT performance and minimize troubleshooting effort and time. servicenow universal request integration for incident managementdanny sorenson paper clips. eG Enterprise's universal monitoring technology provides the broadest coverage in the industry with support for 200+ applications . The ServiceNow OAuth server automatically generates the ClientID. You shouldnt need edit to anything in the HTTP Delivery section, but if you wish to customize something you can use the information in the following sections to guide you. Remote Help, an add-on to Microsoft Intune, provides a secure cloud based remote assistance solution for Windows commercial users. Shivaji Varma Pusapati Venkata - Staff Software Engineer - ServiceNow Sunil Kumar - ServiceNow Developer - Accenture | LinkedIn The BeyondTrust Universal Privilege Management approach secures and protects privileges across passwords, endpoints, and access, giving organizations the visibility and control they need to reduce risk, achieve compliance, and boost operational performance.