Melissa: [Laughs.] I was just talking to a restaurant owner who was struggling to find the right mix of workers for whatever reason that might be. 1) Anson Dorrance - UNC Women's Soccer Head Coach. So we stole this idea, we soccer-ized it, we took it to a new level. He is currently the head coach of the women's soccer program at the University of North Carolina. So thats one of the functions that has made all the difference in the world, but its not in my opinion the most important one. So if you were to read In Search of Excellence: Lessons from Americas Best Run Companies (by Tom Peters et. Im Melissa Jezior, your host. And as we come into this session, obviously were there early because we dont want to disturb the practice. And I know that thats something in the corporate world thats been a really hot topic lately, are performance reviews and giving people real time performance feedback. And obviously it sounds like, Melissa, you do your own hiring. On this episode of Bring It In season three, Anson sat down with Sam and discussed ranking your players, setting standards and core values, and surrounding criticism with love and care. Now the players thinking gosh, you know, Mom, youre absolutely right. We had a sociologist, our preeminent sociologist on campus come to speak to us in 2012. So part of this is you as a leader, investing the time consuming, but Ill tell you an incredibly rich thing about relationships. Anson: Thats correct. Especially if its a woman, if a woman doesnt trust you, I dont care how competent you are and insightful you are and inspiring you are. Now if I say you are a leader, heres the way youre going to have to qualify. And now whats happening is we have all gone to the dogs. And youll appreciate this because youre a woman. Or if you have a collection of small societies with the six people youre leading and your restaurant group its cookie cutter where yeah, we all do this. And I was thinking, this is incredible. And one of the things Ive seen recently is that we, in fact we did a study on this and found that 47% of corporate America does not know their organizations core values, which, if you think about it, on one hand is extremely surprising. Thats too far beneath us.. Anson: Well, they are good. We took into our environment. Almost every single time he would tell everyone in the room to fire the bottom 10% of their workforce. Because what it tells me is it tells me about potential. Every coach wants their kid to play at the University of North Carolina. They include responsiveness, reliability, and a non-partisan and non-advocacy approach to our work. And of course on the recruiting visit theyre on their best behavior. Is that true? What you have to recruit and who you have to hire is character. But she said basically between your criticism, I could feel your love. I thought you wanted to sign a pro contract. And basically you have a strong man running everything. So in your case, you know, someone with an incredible high IQ or some Harvard graduate that finished, you know, summa cum laude. Because I have tried to completely change someone and I havent. He assembles all of us in a room, all of the Ph.D. candidates and masters candidates and says, Okay, I want all of you people to memorize reams of Russian poetry and Russian literature. And now these students are looking at each other and they cant believe it. This is one of the greatest business books Ive ever read.

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